WITH CHANGE COMES TRANSFORMATION.
ARE YOU READY? 

Senior Consultant

As a facilitator, coach and designer, Margo works to connect with people in a meaningful and genuine way. Whether working across customer service, leadership and management, negotiation skills, group dynamics, and coaching and communication skills, Margo brings to LTA her excellent balance of energy, thoughtful reflection, and disciplined action.

Her sound reputation for developing trust and rapport developed from years of experience in leadership development and program design, implementation and presentation in organisations such as Carlisle Homes, National Australia Bank, Suncorp, VicRoads, Red Cross, BHP Billiton, and Lonely Planet.

Margo also chaired the Ethics Committee at The Body Shop, served as director on the boards of peak environmental groups, and led leadership programs for The Wilderness Society and the Australian Conservation Foundation.

Full of curiosity and passion for her own learning, Margo loves to support others in their learning to bring about positive work and life changes.  She says: “At LTA I am interested in real change which impacts ourselves, others, our workplaces, and the world in positive ways. I am always interested in well-designed work which takes participants on an interesting and fulfilling journey.”

• BA, Dip Ed, Grad Cert Organisation Dynamics
• Grad Dip Counselling, Associate Member AIM

Margo is accredited in: the Myer Briggs Type Indicator Accreditation (MBTI Step I and II), the Herrmann Brain Dominance Instrument (HBDI), GENOS Emotional Intelligence Testing, Team Management Profile Accreditation (TMP), The Leadership Circle-Individual 360 and Team Culture Profile, Life Skills Inventory (LSI)- Human Synergistics, and certification in the 360-tools Benchmarks®, SKILLSCOPE®, 360 BY DESIGN®, Executive Dimensions®, and Prospector®. Margo is currently completing her Masters in Leadership, Management and Organisation Dynamics.

Senior Consultant

JJacqui is a transformational change specialist. Her experience spans culture change, organisational development, change management, Agile ways of working, human-centred design and facilitation. She has worked across a variety of sectors including local government, financial services, consumer health and professional services. Jacqui delivers maximum value in complex environments where her commercial acumen, interpersonal skills, agility and positive energy combine for quality outcomes.

Jacqui gained change implementation experience with major digital, regulatory and organisational changes over her years with Westpac and the Bank of Melbourne. This experience included change portfolio management (reporting, governance, integrated communications) and a strong focus on embedding and sustaining change to realise benefits. Her project management experience and ProSci qualification in change management mean she is disciplined in execution; with a natural style that is iterative, transparent and collaborative.

Jacqui’s work at Bupa and the City of Boroondara was focused on organisational cultural change, to enable innovation and organisational transformation. She is experienced in developing culture and capability initiatives to support organisations to achieve their strategic goals. These include leadership development, coaching, employee feedback (surveys as well as qualitative listening methods), Agile ways of working, strategic storytelling and tools for sense-making in complexity.

Jacqui is an engaging facilitator, savvy with digital tools for hybrid facilitation and skilled at eliciting different perspectives in diverse groups. Jacqui’s early career in market research and customer experience fostered an enduring focus on customers, front-line staff members and end-users. She has a track record in building rapport & credibility quickly, with everyone from C-suite executives to customer-facing team members in the field; and being able to do so face-to-face or virtually.

She demonstrates influence and effective stakeholder engagement in complex and ambiguous environments, and is experienced leading teams directly or virtually to deliver with excellence.

Passionate about coaching and empowering others to cultivate organisational agility, Jacqui is a pragmatist who perseveres, adapts and continually engages to help people and organisations thrive..

• Bachelor of Business Management and Bachelor of Arts, University of Queensland
• Certificate of Entrepreneurship and Innovation, Stanford University
• Certified ProSci Change Management Process practitioner
• Endorsed Adaptive Cultures practitioner
• Certified Organisational Coach (Level 2) with the Institute of Executive Coaching and Leadership